PRIVACY POLICY

Rooter Champion (“we,” “our,” or “us”) respects your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or contact us about our plumbing, sewer, and drain services.

1. Information We Collect

When you contact us through our website forms, we may collect:

• Your name
• Your phone number
• Your email address
• Your city and/or property address
• Details about the service you need or the issue you’re experiencing

We do not collect payment information through this website.

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your service inquiries and quote requests
• Schedule appointments and communicate about your job
• Provide honest assessments, including second opinions on competitor quotes
• Send follow-up information relevant to your request

3. Who We Share It With

We do not sell, rent, or trade your personal information. We may share it with:

• Formspree — our form processor, which delivers submissions to our business email. Formspree's handling of your data is governed by their own privacy policy.
• Legal authorities — if required by law, subpoena, or to protect our rights.

4. How Long We Keep It

We retain your contact information only as long as needed to provide the service you requested and to maintain internal business records. You may request deletion of your information at any time — see Section 6.

5. How We Protect It

We take reasonable steps to secure your information against unauthorized access, including relying on Formspree’s encrypted form delivery. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how we use it
• Request a copy of the information we have about you
• Request deletion of your personal information
• Opt out of any “sale” of your information (we do not sell your data)
• Be free from discrimination for exercising these rights

To exercise any of these rights, contact us using the information in Section 10. We will respond within 45 days as required by California law.

7. Cookies and Analytics

Our website may use standard browser cookies and, if enabled, third-party analytics tools (such as Google Analytics) to understand how visitors use the site. These tools collect anonymized data such as pages viewed and approximate location. You may disable cookies through your browser settings.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

9. Third-Party Links

Our website may include links to external services like Yelp, Google, and Instagram. We are not responsible for the privacy practices of those sites. Please review their policies before sharing information with them.

10. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, reach out anytime: